Facilities Technician PC -Postcard Cabins Blake Brook, Epsom NH

Job Purpose

The Facilities Technician position at Postcard Cabins Outpost is responsible for providing excellent customer service, overseeing property maintenance repairs, assisting in ensuring each cabin is ready for guest arrivals, and leading by example during all daily tasks. The role requires presenting warm, knowledgeable service and helpful guidance to reassure guests they've made the right choice to stay with us.

Responsibilities

• Provide excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner.
• Ensure cabin maintenance repairs are prioritized for the guest experience.
• Analyze guest feedback and create a plan to resolve facilities issues.
• Test new ideas, measure the results, and embrace honest feedback in the spirit of always improving day-to-day operations.
• Oversee, schedule, and perform periodic preventative maintenance on cabins (cabin integrity, woodwork, plumbing, electrical fixtures, and interior/exterior equipment), with 100% program completion monthly.
• Perform periodic landscaping maintenance on both the Outpost and Residential grounds.
• Maintain par stock of facilities-related supplies to optimum quantity levels and working conditions.
• Aid in Facilities project planning and execution.
• Adhere to Hotel Equities safety policies at all times to maintain a safe work environment.
• Support day to day operations as needed, including but not limited to; facilities, housekeeping, laundry, trail running, cabin inspections, guest interactions.

Requirements

• Experienced in directly supporting facilities maintenance programs (2-4+ years).
• Experienced in industries similar to hospitality, residential multi-family, small health care or education.
• Experienced working in compliance with regulatory and trade safety such as ADA, OSHA, NFPA and other AHJ guidelines and policies.
• Knowledgeable in handyman trades including plumbing, electrical, carpentry/cabinetry, painting, and other miscellaneous small appliance repair skills.
• Experienced in utilizing technology and apps to work more efficiently.
• A lover of the outdoors; happy to work outside during all seasonal weather conditions.
• 18 years of age, or older.
• Good physical health and stamina.
• Flexibility to work varying shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.

Skills

• Experienced in directly supporting facilities maintenance programs (2-4+ years).
• Experienced in industries similar to hospitality, residential multi-family, small health care or education.
• Experienced working in compliance with regulatory and trade safety such as ADA, OSHA, NFPA and other AHJ guidelines and policies.
• Knowledgeable in handyman trades including plumbing, electrical, carpentry/cabinetry, painting, and other miscellaneous small appliance repair skills.
• Experienced in utilizing technology and apps to work more efficiently.
• A lover of the outdoors; happy to work outside during all seasonal weather conditions.

Qualifications

• A high school diploma is a plus.

Benefits

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Retirement plan