Facilities Technician I

About the role

The Facilities Technician I provides comprehensive repair and maintenance services to HeartShare facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues.

Responsibilities

• Perform maintenance and repairs including drywall, painting, basic plumbing (snaking, pipe repair, unclogging toilets), basic electrical work, plaster and masonry, lock installation/repair, and operation of equipment such as snow blowers and power washers.
• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement.
• Maintain and repair residence exteriors and grounds including landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, siding repair.
• Operate equipment such as floor cleaning machinery, power washers, and snow blowers.
• Complete daily work orders as assigned and prioritized, independently with minimal supervision.
• Coordinate with contractors and vendors as needed.
• Lead assigned jobs, including planning, material purchasing, and execution.
• Identify and report preventative maintenance needs; assist in implementing proactive maintenance strategies.
• Provide first-line 24-hour response to facility emergencies, including after-hours as needed.
• Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors; follow all safety protocols, including PPE and bloodborne pathogen standards.
• Participate in all Professional Development Trainings; obtain OSHA 10 certification within 12 months of hire and OSHA-approved PPE training within 6 months of hire.
• Ensure safe operation and upkeep of agency vehicles; maintain clean driving record and report any accidents or violations.
• Provide care and upkeep of assigned tools; ensure safe storage and working condition.
• Utilize WorxHub to track assigned daily work orders and maintenance activities; document all work performed with completion notes and photographic proof.
• Maintain clear and consistent communication with supervisors and team members; provide regular updates on work progress.
• Serve as backup for handling petty cash; maintain detailed accountability of all purchases with itemized receipts.

Requirements

• Minimum of 2–3 years of maintenance work, ideally in a nonprofit or healthcare setting.
• 2–3 years of proven experience in maintenance and repairs, including plumbing, electrical, carpentry, or general building systems—beyond janitorial or porter duties.
• Valid NYS Driver’s License required.
• Thorough knowledge of handyman duties, basic plumbing, basic carpentry, basic electrical, building codes, ADA regulations, and safety standards.
• Proficiency in utilizing automated facilities management systems such as WorxHub for work order tracking, preventive maintenance, and asset management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong organizational and problem-solving abilities, with meticulous attention to detail.
• Compassionate, patient, and empathetic approach when interacting with individuals with developmental disabilities.

Core Competencies

• Strong knowledge of general maintenance, building systems, and safety standards.
• Familiarity with Federal, NYS & NYC regulatory agencies (e.g., DOB, DEP, ADA, OPWDD, OFPC).
• Ability to work independently and manage multiple tasks.
• Proficiency with facilities management systems (e.g., WorxHub).
• Strong organizational, problem-solving, and recordkeeping skills.
• Effective communication and teamwork abilities.
• Ability to deliver cost-effective, high-quality solutions.
• Compassionate and respectful approach when working in human services environments.

Benefits

• Paid vacation, sick, personal days, and holidays.
• 403(b) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount.
• Verizon Wireless Discount.
• BJ’s Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.