Facilities Specialist

About the role

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. We serve over 84,000 metered homes and businesses with electric service and more than 30,000 customers with broadband services over our Fiber-to-the-Premise Network. We seek energetic, professional, and courteous individuals to join our Safety Team within the Human Resources Department as a Facilities Specialist.

This is a full-time, hourly, non-exempt position reporting to the Safety Manager, with business hours and some after-hours work as needed.

Responsibilities

• Oversee building and ground upkeep, maintenance, and repair for all CDE Lightband facilities, including office and substation locations.
• Ensure all facility locations provide exceptional and safe experiences for employees and customers.
• Review and confirm maintenance and janitorial ticket submissions.
• Monitor public and private areas to ensure safety, cleanliness, and proper repair.
• Perform maintenance and repair tasks, including light electrical, light plumbing, heavy customer area maintenance, outside trash removal, and emergency cleanup.
• Facilitate communication with vendors for external work, purchases, and routine maintenance.
• Serve as the primary communication source for workforce members, onsite customers, and vendors during emergencies or perceived threats.
• Support the Safety Manager and collaborate with Safety Attendants to address off-hour security needs, crowd management, and routine safety requirements in customer support or public areas.
• Assist with specific projects as needed or requested.
• Ensure compliance with all CDE Lightband safety rules and regulations, as well as APPA and OSHA laws and regulations.
• Direct and assist others during emergencies or potentially confrontational situations while maintaining composure.
• Prepare, review, and process routine correspondence, logs, information, and paperwork; enter data into spreadsheets and databases; and file documents using established systems.
• Perform other duties of a similar nature or as needed to assist the team.

Requirements

• High School Diploma or equivalent (GED); Associate degree preferred but not required.
• 5-7 years of experience in facility maintenance, construction, logistics, or project management.
• An equivalent combination of education and experience sufficient to perform the essential duties of the job may be considered.
• Certifications in HVAC, Small Motor/Forklift preferred but not required; CPR/AED or ability to obtain upon hire.

Skills

• Knowledge of facility management, electrician, plumbing, and maintenance practices.
• Knowledge of applicable Federal, State, and local laws, rules, and regulations, including electric utility operating methods.
• Knowledge of and skill in applying APPA Safety Manual, PPE, and required training regulations, as well as standards for equipment or procedures used within CDE Lightband.
• Knowledge of customer service principles and practices.
• Strong organizational, communication, and interpersonal skills.
• Knowledge of data entry techniques and basic computer and software applications.
• Skilled in conflict management and resolving conflicts during stressful or difficult situations.
• Skilled in reading and comprehending training documents.
• Skilled in operating telephone devices, online chat, or other equipment while communicating clearly and coherently.
• Able to maintain familiarity with OSHA Regulations, APPA Requirements, and other CDE Lightband policies and practices.
• Able to maintain composure in difficult situations and accept responsibility for actions.
• Able to communicate clearly and concisely, both in writing and verbally.
• Able to identify and correct conditions that affect employee safety.
• Able to pay attention to minute details of a project or task.

Physical Demands

• Frequent fingering (fine dexterity), handling (grasping, holding), lifting/carrying under 10 lbs, and repetitive motion.
• Frequent lifting/carrying of 11-20 lbs; occasional lifting/carrying of 21-50 lbs; rare lifting/carrying over 100 lbs.
• Constant reaching, sitting, standing, and walking; frequent bending; occasional climbing, kneeling, squatting, and crawling.
• Frequent pushing/pulling under 10 lbs; occasional pushing/pulling of 11-20 lbs; rare pushing/pulling of 21-50 lbs.
• Constant speaking clearly to be understood on the telephone and hearing responses; frequent use of a headset.
• Ability to identify colors independently of others.

Working Conditions

• Requires constant indoor and outdoor work with potential for extreme outdoor temperatures.
• Potential to work outside normal working hours on occasion.
• May be subjected to moving mechanical parts, electrical currents, dust, poor ventilation, intense noise, environmental disturbances, workspace restrictions, working at extended heights, and travel.