Facilities Services Technician II

Position Overview

The Facilities Service Technician II position is responsible for performing building, system, and equipment troubleshooting and repairs, routine tasks, demand work orders, and inspections. The Facility Services Technician II is expected to have knowledge of building systems, including, but not limited to: HVAC, electrical, plumbing, access control, and life safety. All Facility Service Technicians are responsible for providing maintenance services to independent living residents in their apartment homes, and other members of the Oakwood Village community. Outstanding customer service is required. The ideal candidate possesses good mechanical, project management, and problem-solving skills, the ability to work independently or as a member of a team, and with minimal supervision. This position reports to the Facilities Services Supervisor.

ESSENTIAL JOB RESPONSIBILITIES

• Preventative maintenance within resident’s apartment homes.
• Performs minor electrical maintenance.
• Performs minor plumbing maintenance.
• Performs minor drywall repair, painting, calking, carpentry, and masonry work.
• Installs, repairs, and/or replaces appliances.
• Moves, reconfigures, installs and positions, furniture.
• Repairs, modifies, and replaces damaged or missing parts to sheet metal fixtures and equipment.
• Replaces and repairs ceiling tiles and grid systems.
• Performs snow removal.
• Ensures trash and recycling are available for pick-up at schedule times.
• Completes scheduled preventative maintenance on facility equipment, per checklists, including, but not limited to, HVAC (filters, belts, coil cleaning), healthcare equipment (hospital beds, spa tub systems, vacuum systems), emergency generators, etc.
• Troubleshoots and, as appropriate, repairs building systems and equipment including, but not limited to, HVAC systems and controls, low voltage systems (access control, intercoms, etc.), healthcare equipment, electrical and plumbing issues.
• Appropriately utilizes available resources (e.g. manuals, research, vendors, etc.) to solve problems and identify solutions.
• Demonstrates good judgement in placing service calls to vendors.
• Collaborates with vendors completing preventative maintenance, repairs, and special projects, acting as the primary point of contact when assigned.
• Utilizes the work orders system.
• Prioritizes assigned work orders/work requests and completes work in a timely manner, including appropriate documentation.
• Adheres to Oakwood Village policies and procedures.
• Participates in emergency preparedness activities and drills.
• Participates in 24/7 on-call rotation and weekend coverage, as assigned, and responds to work area to perform emergency building or equipment repair during off-duty hours, as required.
• Responds to emergencies (e.g. power outages, water events, gas leaks, equipment failures).

Essential Qualifications

• Experience in technical and mechanical troubleshooting and problem solving.
• Proficiency in lock-out/tag-out multimeter use, and electrical safety.
• Experience with basic pump and motor repair.
• Able to work closely with a diverse population.
• Able to understand and contribute to the goals and objectives set by the organization to ensure maximum productivity and efficiency while meeting performance expectations of the department.
• Able to work both independently and as a member of a team.
• Collaborates to ensure positive outcomes for the organization.
• Asks for clarification and seeks guidance when needed.
• Mets deadlines and ensure high quality outcomes for assigned work.
• Strong written and oral communication skills, attention to detail, prioritization, organization, and multi-tasking.
• Basic computer skills i.e. email, work management applications etc.
• Required to participate in the rotating on-call schedule.
• Willingness to work overtime hours as needed - some weekends could be mandatory.
• Possession of a valid driver’s license.

Education/Experience/Training

• A minimum of 2 years experience working in facility services/building maintenance, required.
• Healthcare experience, preferred.
• Associates or Technical degree, preferred.
• Knowledge of NFPA life safety code, preferred.