Facilities Manager

What this job involves

The Facilities Manager to lead our integrated facilities management operations for a key client account. This strategic leadership role combines operational oversight with business development, requiring a professional who can deliver exceptional service while identifying growth opportunities and building lasting client partnerships.

What your day to day will look like

• Serve as trusted advisor across all client organizational levels, elevating facilities management from tactical service to strategic business enabler.
• Proactively identify expansion opportunities by understanding evolving business needs, with focused attention on deepening On-Site Manager relationships to improve satisfaction metrics.
• Ensure flawless project and service execution while consistently exceeding contracted KPIs and SLAs.
• Oversee multi-facility operations with diverse functions, supervising vendor performance during and beyond business hours while maintaining all documentation through JLL's work order system.
• Lead end-to-end office relocation projects from feasibility through post-move optimization, developing comprehensive transition plans that minimize disruption.
• Cook up space readiness including buildouts, renovations, and system commissioning while collaborating across IT, HR, and Finance departments.
• Provide inspirational leadership that builds effectiveness and drives high performance through clear expectations, timely feedback, and recognition.
• Develop team capabilities through coaching and mentoring while ensuring knowledge transfer and cross-training across critical functions.
• Conduct comprehensive financial analysis including monthly variance reports, create accurate operational budgets and multi-year capital plans.
• Identify and implement cost-reduction initiatives that deliver measurable value without compromising service quality, leveraging BI tools for data-driven decision-making.
• Drive continuous improvement by leveraging JLL's IdeaStream platform, global best practices, and emerging technologies.
• Evaluate and enhance service delivery processes while fostering a culture where creative problem-solving is encouraged and tested.
• Maintain productive relationships with property landlords and building management teams, representing client interests professionally.
• Ensure all client communications are thorough, accurate, and timely, tailoring approaches from operational updates to executive-level strategic discussions.
• Monitor performance metrics continuously and implement proactive measures to maintain service excellence.
• Coordinate effectively with JLL resources across disciplines to leverage the full breadth of organizational capabilities.
• Identify potential risks to project and operational success, developing contingency strategies to prevent or mitigate disruptions.
• Maintain strict adherence to agreed timelines, budgets, and quality standards across all deliverables.
• Foster strong ownership culture where team members proactively solve problems and take pride in their work.
• Monitor workload distribution and capacity, making staffing recommendations while performing additional duties to support account success and JLL objectives.

Required Qualifications

• 3-5 years of facilities management experience with demonstrated ability to oversee day-to-day building operations, manage vendor relationships and coordinate preventive maintenance programs.
• Experience in Class A Commercial Office buildings providing white glove service to executive leadership.
• Proven track record of building strong client relationships and delivering measurable business value through facilities management services.
• Strong financial acumen with demonstrated experience developing and managing operational and capital budgets.
• Proficiency with facilities management software systems including work order management, asset tracking, and preventive maintenance platforms.
• Advanced proficiency in Microsoft Office applications including Excel for financial modeling, PowerPoint for executive presentations, and Word for documentation.

Preferred Qualifications

• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP).
• Experience with data analytics tools and Business Intelligence (BI) systems for performance reporting and trend analysis.
• Familiarity with collaboration platforms such as SharePoint for document management and team coordination.
• Bachelor's degree in Facilities Management, Business Administration, Engineering, or Real Estate.