Facilities Manager

Location: Lantern Hill by Erickson Senior Living, New Providence, New Jersey

About the Role

We’re looking for a dynamic and hands-on Facilities Manager to lead two critical departments—Communications and Transportation. In this role, you’ll drive operational excellence, elevate service quality, and create a seamless experience for residents, staff, and the broader community. If you thrive in a fast-paced environment and enjoy leading teams, optimizing processes, and solving problems, this is a great opportunity to make a meaningful impact.

Responsibilities

General

• Oversee the daily operations of Communications and Transportation, ensuring efficiency, safety, and exceptional service delivery.
• Partner with the Director to track performance metrics, analyze data, and continuously improve quality and productivity.
• Ensure departments meet financial targets and reporting deadlines.
• Lead both supervisor and team meetings, keeping staff informed, aligned, and engaged.
• Conduct regular quality assurance checks through resident feedback, surveys, and inspections.
• Drive employee performance through coaching, timely evaluations, training, and corrective actions (up to and including termination).
• Champion succession planning and career development for team members.

Communications and Customer Service

• Supervise Communications Front Desk Associates.
• Supervise General Services Coordinators.
• Hire and train all Communications and Coordinators staff to provide exceptional customer service.
• Perform ongoing quality assurance for the department to ensure proper service levels.
• Analyze operations of the department in order to improve established procedures.
• Study prior budget control in order to establish improved financial conditions.
• On call for any problems that may arise.
• Prepare evaluations for the staff.
• Responsible for the planning of meetings for the entire department.

Transportation

• Hire and train all drivers (CDL & Non CDL).
• Oversee and ensure DOT compliance.
• Ensure all new drivers are trained in operational and safe driving procedures.
• Develop and maintain current pricing policies for routine and customized trips.
• Establish driver schedules for “Off Hours” operation.
• Schedule customized trips upon request.
• Arrange campus-wide fleet rotation for preventive and corrective maintenance.
• Responsible for obtaining pricing and the purchase of new vehicles and carts campus-wide.
• Oversee the Transportation Department’s dispatching operation.
• Evaluate road conditions during inclement weather and decide when to modify/cancel operations or routes.
• Responsible for the necessary billing of trips.
• Develop and maintain operational budget for department.
• Resolve resident customer complaints regarding private sedan and shuttle service.

Requirements

• Minimum of 3 years of experience in dining room management, service, and sanitation (up to 1 year of dietetics experience may be substituted) required.
• Current Serv-Safe certification or state-specific equivalent is preferred.
• Availability to work weekends and holidays is required.
• Proven ability to supervise multiple venues and manage large teams.
• Be able to lift and/or move objects weighing up to 25 pounds.
• Experience working in a continuing care environment is required.

Skills

• Strong leadership skills with the ability to communicate effectively across all levels.
• Experience managing company fleet operations, including vehicle maintenance, DOT compliance, fuel programs, and emergency response services.
• Experience partnering with national fleet management vendors to support fleet performance, maintenance, and compliance initiatives.
• Experience collaborating with resident-led committees and other stakeholder groups to coordinate transportation programs, trip planning, and related initiatives.
• Strong customer service and interpersonal skills, with the ability to effectively manage sensitive situations, de-escalate resident concerns, and resolve issues in a professional manner.
• Proven ability to manage budgets, forecast expenses, and drive operational efficiency.
• Analytical mindset with experience tracking and improving performance metrics.
• Proficiency in Microsoft Office; willingness to learn new systems.
• Knowledge of routing, dispatching, and transportation operations is a plus.
• Ability to multitask, problem-solve, and lead in a fast-paced environment.

Qualifications

• Experience in Communications and/or Transportation Management preferred.
• Knowledge of DOT regulations and safe driving standards required for transportation oversight.
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Benefits

• A culture of diversity, inclusion, equity, and belonging, which builds on our mission, vision, and values.
• Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools, and resources for you and your immediate family members.
• PTO Plans, plus company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• Education assistance, certification reimbursement, and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
• Growth opportunities – grow with the company as we open new communities and expand on our existing ones!

Pay

Compensation commensurate with experience between $83,558.00 - $85,000 annually plus eligibility for annual bonus.