Facilities Maintenance Technician

Job Overview

Maintaining an attractive, safe and pleasing environment for residents is of the utmost importance in delivering service to the community.

Customer Service

Primary responsibility for maintaining a good relationship with the residents, co-workers and vendors.

Responsibilities

• Work from written work orders and verbal instruction without direct supervision
• Interface with homeowners regarding common area maintenance matters
• Interface with landscape contractors to provide direction as required
• Monitor landscape contractor performance; submit reports on contractor performance when needed
• Empty common area facilities trash as needed
• Provide common area porter services as needed
• Conduct maintenance repairs as needed
• Obtain quotes for facilities repairs when directed by supervisor
• Aid other staff members in their areas of responsibility as required
• Communicate with community residents both verbally and in writing to answer questions, respond to issues or concerns, or share information
• Respond to time-sensitive facility, common area, and landscape maintenance matters quickly and proficiently
• Ensure walkthroughs of all facilities are completed weekly, and direct responsible vendors for repairs in accordance with budget guidelines
• Ensure completion of applicable punch list items
• Dispatch work orders and projects to vendors in a timely manner
• Perform quality checks of tasks assigned to vendors
• Update and keep Facility Maintenance manuals current
• Cover for other staff members as needed
• Oversee management and task completion of annual maintenance calendar
• Support Lifestyle Team events by meeting and understanding needs for maintenance and janitorial and additional event-related facility needs
• Attend and assist community events as requested
• Coordinate with General Manager to prepare monthly calendars for deadlines, reports, processes, and standing meetings
• Coordinate and attend as requested by supervisor all designated meetings or functions
• Apply a proactive approach to all areas of responsibility and strive for continued improvement and excellence throughout
• On-call as needed to address emergency common area repairs such as flooding and/or gate failures, and other repairs as needed
• Oversight and understanding of vehicle and pedestrian gate mechanical operating systems and components to conduct minor repairs
• Coordinate with General Manager to prepare monthly calendars for deadlines, reports, processes, and standing meetings
• Coordinate and attend as requested by supervisor all designated meetings or functions

Qualifications

• An ability to follow verbal and written directions, keep accurate records, fill out logs and journals, and perform administrative operational functions
• Knowledge of the principles of landscaping and the use and maintenance of landscape tools
• Familiarity and comfort with the use of power tools including blowers, weed eaters, power washer, chainsaw, sprayer, etc.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, residents, vendors, peers and supervisors
• Ability to prepare written reports and complete log sheets
• Bilingual Spanish helpful
• Excellent general math skills
• Ability to determine next level involvement for problem resolution
• Must demonstrate good judgment
• Ability to think and work independently as well as part of a team
• Ability to work well under pressure and deadlines, as well as work independently and prioritize time effectively
• Ability to make decisions and solve problems creatively
• A high school diploma or GED
• 2 years of experience in facilities maintenance and repair field

Physical Requirements and Working Environment

• Must be able to walk/hike extended distances to conduct trail system inspections
• Must be able to lift 50 lbs
• May be required to carry heavy equipment or materials up/down slopes and in uneven terrain for an extended distance
• Must be able to move, bend, stoop, and push/pull as appropriate for this physical job
• Must be able to stand and walk for extended periods of time, including walking on slopes or uneven surfaces
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust
• The work environment characteristics are normal maintenance/Landscape conditions
• Consistent and regular attendance required
• Exposure to dust, noise, paint and primer fumes, cleaning chemicals, pollens, and molds will be experienced
• Some heavy lifting, standing, climbing
• This position is an outdoor position
• Applicant will be exposed to seasonal weather conditions which may include extreme heat, cold, wind, rain and snow
• This position is fully onsite at the assigned jobsite location
• The essential functions of the role require in-person attendance, and remote work accommodations are not available
• Tools & Equipment Used: Possession of, or ability to obtain, an appropriate valid Driver's License and state mandated vehicle insurance. Abilities to operate tools required to preform maintenance duties of the common area facilities