Facilities Maintenance Manager / Technical Service Manager (Arcade and Attractions)

Job Summary

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers.

What will you be doing?

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more
• Order all parts following budgets
• Aid techs on major escalated issues
• Work with senior leaders to develop training programs
• Aid with POS systems, projectors, and other building equipment
• Ensure daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Maintain a safety-focused attitude at all times
• Aid with documenting fire and disaster drills in accordance with regulatory requirements
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Aid with parts/tools inventory and purchasing for stores
• Maintain payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
• Assist with ensuring all personnel follow established safety regulations in the use of equipment and supplies
• Aid with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Perform other duties as assigned

Education

High school or equivalent education required

Qualifications

• Must be 21 years or older
• Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position

Requirements

• Familiar with Embed system and Center Edge POS software a plus
• Must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic
• Must be able and willing to stand or walk for up to 10-hour shifts