Facilities and Maintenance Manager

Essential Functions and Responsibilities

• Leads, directs, and holds accountable all maintenance and facilities staff to meet defined performance expectations and operational goals.
  • Evaluates employee performance; takes timely corrective action, including coaching, discipline, and development.
  • Owns workforce planning, staffing levels, scheduling, and overtime management to ensure alignment with service delivery requirements.
  • Builds and sustains a high-performance, safety-focused culture through consistent communication, training, and visible leadership.
• Leverages data-informed decision-making and rigorous oversight to maximize fleet availability, enforce disciplined maintenance practices, and drive measurable performance outcomes.
  • Owns fleet readiness and is accountable for achieving service delivery targets, including vehicle availability, on-time pull-outs, and reduction of road calls.
  • Establishes, monitors, and reports key performance indicators such as vehicle availability, miles between road calls, out-of-service time, and missed service attributable to maintenance.
  • Conducts ongoing trend analysis of breakdowns, repeat defects, and vehicle performance to proactively address reliability risks.
  • Performs root cause analysis of failures and ensures corrective actions are implemented, tracked, and sustained.
  • Collaborates closely with Operations to align maintenance execution with service requirements.
• Ensures rigorous compliance with OEM specifications, warranty requirements, and Mountain Line maintenance policies, establishing disciplined processes that uphold safety, reliability, and asset integrity.
  • Develops, implements, and enforces disciplined preventive maintenance inspection programs.
  • Conducts analysis of warranty items, component failures, and lifecycle performance to maximize warranty recovery and inform maintenance and replacement strategies.
  • Oversees and audits maintenance activities to ensure quality, consistency, and adherence to established procedures.
  • Ensures maintenance staff are properly trained, equipped, and executing work in accordance with approved practices.
• Directs the maintenance, repair, and lifecycle management of all facilities, equipment, and infrastructure to ensure assets remain in a state of good repair.
  • Protects and preserves Mountain Line’s capital investments by maintaining fleet and facilities in a condition that meets established safety, reliability, and performance standards.
  • Supports long-term capital planning and infrastructure development using performance data and asset condition assessments.
  • Works collaboratively with internal stakeholders and external partners to provide operational oversight and maintenance expertise during the rehabilitation of Mountain Line’s maintenance facility, ensuring outcomes align with operational needs and long-term asset performance.
• Establishes and maintains effective inventory management practices to ensure availability of parts and materials while minimizing excess and obsolete stock.
  • Uses usage trends and demand data to optimize inventory levels, improve turnover, and reduce downtime due to parts availability.
  • Ensures inventory systems are accurate, controlled, and aligned with financial and operational requirements.
• Establishes and enforces a culture of safety where compliance and safe work practices are non-negotiable.
  • Ensures full compliance with all regulatory requirements, including FTA, OSHA, EPA, ADA, and applicable state and local regulations.
  • Leads safety initiatives, participates in safety meetings, and ensures hazards and compliance issues are identified and addressed.
  • Ensures adherence to environmental requirements and programs, including stormwater, spill prevention, and hazardous materials handling.
• Develops, manages, and is accountable for maintenance operating and capital budgets.
  • Maintains and controls maintenance costs, labor productivity, and resource utilization.
  • Uses performance data, cost trends, and operational metrics to drive financial discipline and decision-making.
  • Reviews and approves repair estimates, procurement actions, and expenditures to ensure alignment with operational priorities and budget constraints.
• Provides oversight and accountability for all maintenance-related vendors and contractors.
  • Ensures all third-party work meets Mountain Line standards for safety, quality, timeliness, and cost-effectiveness.
  • Maintains vendor performance, enforces contract compliance, and takes corrective action when expectations are not met.
  • Ensures proper documentation, verification, and cost control of contracted work.
• Drives continuous improvement through performance metrics, trend analysis, and industry best practices.
  • Identifies systemic issues and implements sustainable process improvements to enhance reliability, efficiency, and cost control.
  • Ensures maintenance operations are executed with discipline, consistency, and accountability across all functions.
• Leads maintenance response during emergencies, including severe weather events and service disruptions.
  • Coordinates with internal teams and external agencies to ensure continuity of operations.
  • Ensures readiness of fleet, facilities, and personnel to respond effectively to emergency conditions.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of facility and bus maintenance operations; preventative maintenance, safety, equipment specifications, and alternative fuel systems and applications.
• Skills in Microsoft Office and industry programs like Cummins Engine In-Site program, Cummins Quick Serve, Allison/ Norgon and Asset Management Programs.
• Excellent written and verbal communication skills.
• Collaborative problem-solving and consensus-building skills.
• Ability to establish policies and procedures and evaluate program effectiveness.
• Work safely and support a culture of workplace safety.

Education Requirements

• Bachelor’s degree in business, public administration, planning, economic development, engineering, or a related field required.
• Master’s degree is strongly preferred.

Similar Work Experience

• Minimum 10 years prior similar work experience, 5 years of which was in supervisory capacity.

Licenses, Training, and/or Certifications Required

• Valid Arizona Driver’s License with clean 5-year Motor Vehicle Record (MVR).
• CDL class B with passenger endorsement and no air brake restrictions preferred.