Facilities Lead

About the role

OGX is seeking a Facilities Team Lead to support the day-to-day maintenance, cleanliness, safety, and overall condition of the experience. This role will help ensure the venue and its exhibits are maintained to a high standard, coordinate repairs and vendor support, and address general facilities needs as they arise. The Facilities Team Lead will also serve as a key liaison with technical and facilities vendors, helping troubleshoot issues onsite, coordinate repairs, and ensure technical or operational issues are resolved quickly and effectively. The ideal candidate is hands-on, proactive, comfortable troubleshooting basic facility and equipment issues, and thrives in a fast-paced environment.

Primary Responsibilities

• Work with venue leadership to ensure the facility, exhibits, and operational areas are maintained and functioning properly
• Identify maintenance needs and perform basic repairs when appropriate
• Serve as an onsite liaison with technical, facilities, and other service vendors to troubleshoot issues, coordinate repairs, and provide access and information needed to resolve problems
• Assist with basic troubleshooting of technical and exhibit equipment and escalate more complex issues to the appropriate vendor or technical partner
• Coordinate and follow up with vendors to ensure repairs and service requests are completed in a timely manner
• Delegate and prioritize facilities and maintenance tasks to ensure timely completion
• Complete daily and weekly facility inspections and maintenance checklists
• Perform preventative maintenance to help keep the venue and equipment in good working condition
• Monitor basic building systems, including plumbing, electrical, HVAC, lighting, and other facility equipment, and escalate issues as needed
• Maintain a clean, safe, and welcoming environment for Guests and employees
• Sweep floors, wipe down exhibits and surfaces, and remove trash throughout the venue
• Keep exhibits clean and free of smudges and fingerprints
• Maintain restrooms and back-of-house areas to show standards
• Ensure cleaning, sanitation, and safety supplies are properly stocked
• Maintain a professional, guest-ready appearance and demeanor at all times while working in guest-facing areas
• Ensure health and safety procedures are followed throughout the venue
• Coordinate with onsite security and building partners regarding facility and safety needs
• Maintain tools, equipment, and facility supplies in an organized and safe manner
• Assist with opening, closing, and operational facility needs
• Support exhibit operations and other venue functions as needed to provide the best possible Guest experience

Requirements

• Must be able to remain in a standing stationary position more than 75% of the time
• Must be able to work a minimum of two shifts, one of which must be a weekend day
• Must be able to move throughout the exhibit and back-of-house spaces
• Must be able to frequently bend, reach, kneel, and position oneself to inspect, clean, maintain, and repair equipment and facility areas
• Must be comfortable using basic hand and power tools
• Frequently lifts and moves items and equipment weighing up to 75 pounds
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths Include

• Strong problem-solving and troubleshooting skills
• Exceptional communication skills
• Organized and detail oriented
• Hands-on and comfortable taking initiative
• Ability to prioritize and multitask
• Ability to effectively communicate and coordinate with outside vendors
• Reliable, proactive team player
• Strong commitment to cleanliness and safety

Your Experience

• High school diploma or equivalent; some college or technical training preferred
• Previous experience in facilities, maintenance, building operations, hospitality, attractions, or a similar environment preferred
• Working knowledge of basic hand and power tools
• Basic knowledge of plumbing, electrical, HVAC, and general building maintenance
• Experience performing minor repairs and preventative maintenance
• Basic familiarity with lighting, audio, visual, or exhibit equipment and the ability to assist with troubleshooting alongside technical vendors is a plus
• At least 6 months of leadership or team lead experience preferred

Benefits

• Flexible Schedule
• Paid Sick Time

Pay

$21.00 per hour