Facilities Lead

About the role

The Facilities Lead is responsible for end-to-end execution of facilities operations across assigned restaurants, ensuring uptime, safety, and brand standards are consistently maintained. This role leads vendor performance, work order execution, and in-house Facilities Specialist coordination, with direct accountability for SLA performance, field execution, and R&M spend control.

Responsibilities

• Coordinate service vendors across trades (HVAC/R, plumbing, electrical, general maintenance)
• Maintain and track SLA performance including response time, on-site arrival, and completion timelines
• Support the work order lifecycle in CMMS (Corrigo) including backlog management, aging, and closure performance
• Provide guidance and field support to Facilities Specialists (FS) including prioritization and issue resolution
• Conduct site visits and facility audits to validate work quality, equipment condition, and vendor performance
• Review scopes of work and provide input on vendor pricing, labor, and repair recommendations
• Support R&M cost control through diagnostics, vendor management, and repair vs replacement decisions
• Aid in execution of equipment replacements, minor capital projects, remodels, and store closures
• Act as escalation point for critical equipment failures and store-down events, ensuring rapid resolution
• Identify and communicate repeat failures and operational inefficiencies
• Ensure all work is properly documented, tracked, and closed in CMMS

Requirements

• Technical certifications in facility maintenance preferred
• Experience 3-5 years of multi-unit experience in Facilities Management or Maintenance
• Hands-on experience with building systems and construction components, including MEP (HVAC/R, electrical, plumbing)
• Experience supporting restaurant, retail, or similar multi-site environments
• Experience managing vendors and service providers across multiple locations
• Experience operating within a CMMS platform (Corrigo preferred)
• Strong understanding of R&M spend, budgeting, and cost control
• Proven ability to operate with urgency in a high-volume, multi-site environment
• Ability to travel up to 25%

Qualifications

• Education/Certifications: Technical certifications in facility maintenance preferred

Skills

• Strong understanding of R&M spend, budgeting, and cost control
• Proven ability to operate with urgency in a high-volume, multi-site environment
• Ability to read scopes of work, validate repairs, and challenge vendor pricing
• Strong communication and problem-solving skills

Benefits

• Salary Range: $72,200 to $76,500 annually + bonus eligibility

Pay

• This is the expected salary range for this position.

Schedule

• Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.