Facilities Director

About The Role

As a CBRE Facilities Director, you will serve as the primary client contact for the delivery of facilities management services to oversee a Global Headquarters in the Houston area. We're looking for an experienced leader who will approach this role like a General Manager for a high-end hospitality or resort property. This 4 million + square foot campus is comprised of 16 buildings and sits on over 380 acres. It serves as the global HQ for one of the largest integrated fuels, lubricants and chemical companies in the world.

The Facility Director will define what the experience feels like day to day. This is a hospitality leadership role in a corporate environment that oversees facilities management as part of a wider remit. You'll set and hold the standard across every touchpoint in the building — from the arrival experience to executive dining, from the events calendar to how a work order gets closed, from HVAC preventative maintenance to emergency break-fix — with the precision and intentionality of the best hotels in the world.

The scope spans facilities, food & beverage, reception and visitor management, events and conference services, data center management, janitorial, security, mail, shipping & receiving, logistics, retail management, and technology. Some of those teams report to you directly, and you will manage hiring, goals, bonuses, and performance. Many don't — they're employed by vendor partners. You set the standard, enforce quality, and own every outcome regardless of who signs the paycheck.

You'll be working with a dedicated team with a strong sense of ownership, guiding them to implement innovations and drive savings for the client, without sacrificing the highest levels of customer service. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Client / Property Owner regarding all repairs and investment plans.

What You’ll Do

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Cookordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Create action plans to improve financial positions.
• Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss status of the property, resolve any concerns and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Persuade managers and other colleagues to take action while being guided by the organization's functional business plans.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Facility Management certification preferred.
• Hospitality instinct built through direct hospitality industry experience — hotels, premium F&B, luxury events, or equivalent environments where the standard is felt, not just measured.
• P&L ownership at $25M+ annually with demonstrated authority to make cross-category spending decisions.
• People leadership at 50+ person scale.
• Experience managing a demanding institutional client or ownership group at an executive level.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products.
• Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).