Facilities Director

General Purpose

The Facilities Director provides guidance and leadership to the entire facilities team and ensures the facility is operating in optimal condition. The position is responsible for managing the day-to-day operations of the department and any short and long-term projects set forth by the property.

Responsibilities

• Manages all facilities/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security, and asset protection.
• Accountable for managing the budget, capital expenditure projects, preventative maintenance, and energy conservation.
• Responsible for maintaining regulatory requirements.
• Leads the emergency response team for all facility issues.
• Manages Property Operations and Engineering Budgets.
• Maintains all equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
• Ensures compliance with all Facilities departmental policies, standards, and procedures.
• Assigns and monitors daily, weekly, and monthly Facility projects.
• Manages the department's controllable expenses to achieve or exceed budgeted goals.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises and participates in the day-to-day operations of Facilities.
• Responsible for the operation and maintenance of all interior and exterior lighting, kitchen equipment, swimming pools and equipment, ice machines, air conditioning equipment, plumbing, fire control equipment, and other items as deemed necessary by management.
• Maintains Property Standards.
• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.
• Helps to establish priorities for total property maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations, and recognition of exemplary performance.
• Manages and conducts human resources activities.
• Supervises employee's ability to execute departmental responsibilities.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Helps ensure regulatory compliance with facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures.
• Ensures property policies are administered fairly and consistently.

Qualifications

• Prior experience in Chief Engineer, or Director of Engineering in a full-service Club community or resort.
• Strong budgetary, projections, and cost control skills.
• Prior experience working with Preventative Maintenance programs.
• Strong understanding of policy, planning and strategy.

Skills

• Essential: Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar with guests, co-workers, and management to their understanding, both in person and by telephone.
• Ability to provide legible written communication, compute basic mathematical calculations, and utilize computer data.
• Ability to understand member concerns and problems and find solutions, using good judgement and maintain discretion and diplomacy while performing job duties thus promoting positive relations with guests, members and staff, while remaining calm, courteous and helpful.
• Ability to think clearly and quickly, prioritize, organize, and follow up within the appropriate time frame.
• Ability to maintain confidentiality of all member information.
• Ability to work cohesively with other departments.
• Ability to interact positively with members in person and on the phone in challenging conversations.
• Ability to work a flexible schedule and attend events as requested.

About Troon

Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. Founded in 1990 and headquartered in Scottsdale, AZ, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.