Facilities Coordinator (Commercial R&M)

About this position

This position offers independent contributions to responding to multiple client inquiries, (2) work order updates, and (3) extensive follow-ups. The position performs as a dispatcher for clients, vendors, and the labor workforce, to ensure repair and maintenance are completed promptly. As well as conducting redirects and follow-ups during scheduled hours. This position requires organizational skills, attention to detail, and a cooperative approach with in/external personnel.

We are hiring 4 coordinators due to new business growth.

Job Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• SOURCE AND COORDINATE VENDOR SERVICES USING INTERNAL PLATFORMS OR EXTERNAL TOOLS.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• AID IN OBTAINING QUOTES AND SECURING INTERNAL APPROVALS FOR WORK ORDERS.
• SUPPORT DOCUMENTATION UPLOADS (PHOTOS, INVOICES, NOTES) AND UPDATE PORTALS AS REQUIRED.
• REVIEW COMPLIANCE DOCUMENTATION AND ENSURE VENDOR PROFILES MEET COMPANY STANDARDS.
• COLLABORATE WITH TEAM MEMBERS, LEADERS, AND OTHER DEPARTMENTS TO ESCALATE ISSUES, AS NEEDED.

Proficiencies

• Strong organizational skills
• Attention to detail
• Adaptable and able to work in a fast-paced environment.
• Possess excellent time management skills.
• Ability to multitask
• Problem resolution skills
• Display professional written and verbal communication skills
• Self-motivating

Education/Experience

• 1 to 3 years of experience in coordinator or customer service type roles in high volume environment
• Facilities services or trades experience is a big plus
• CRM and WOM platform experience
• Degree or equivalent work experience