Facilities Coordinator

Position Summary

The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities. This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service. This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations.

Core Responsibilities & Performance Expectations

Facilities Ticketing & Work Order Management

• Receive, prioritize, assign, monitor, and close work orders
• Maintain accurate ticket documentation, notes, invoices, and photographs
• Provide timely updates to requestors
• Escalate critical issues when appropriate
• Performance Targets: 95% of work orders completed within service standards; new requests acknowledged within 1 business day; 98% documentation accuracy

Hands-On Facilities Operations

• Conduct daily building walkthroughs and inspections
• Work alongside maintenance staff during operational needs
• Assist with office moves, room setups, furniture reconfiguration, and minor operational projects
• Verify completed work before closing tickets
• Performance Targets: 100% scheduled inspections completed; high-priority work personally verified before closure; visible presence throughout assigned facilities

Vendor & Contractor Coordination

• Coordinate vendors, monitor work quality, ensure safety compliance and timely completion
• Performance Target: 95% vendor work completed on schedule

Safety & Compliance

• Serve as Deputy Fire Warden
• Support OSHA, fire safety, and emergency preparedness
• Performance Target: 100% participation in required drills and compliance activities

Customer Service

• Provide responsive service to internal stakeholders and maintain professional communication
• Performance Target: 90%+ positive internal customer satisfaction

Qualifications

• Associate degree or equivalent facilities, maintenance, office management, or property management experience
• Experience using a facilities ticketing/work order management system preferred
• Working knowledge of Microsoft Office; Oracle experience is a plus
• Strong customer service, communication, organization, and problem-solving skills
• Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects

Key Performance Indicators (KPIs)

• Ticket Response: Within 1 business day
• Ticket Completion: 95% within SLA
• Building Inspections: 100% completed
• Documentation Accuracy: 98%
• Vendor Performance: 95% on time
• Customer Satisfaction: 90%+
• Safety Compliance: 100%
• Meeting Room Readiness: 98%
• Operational Visibility: Daily presence in assigned locations

Why Join Fedcap?

Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement.