Facilities Coordinator

Job Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• SOURCE and COORDINATE vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• AID in OBTAINING quotes and SECURING internal approvals for work orders.
• SUPPORT documentation UPLOADS (photos, invoices, notes) and UPDATE portals as required.
• REVIEW compliance documentation and ENsure vendor profiles MEET company standards.
• COLLABORATE with TEAM members, LEADERS, and OTHER DEPARTMENTS to ESCALATE issues, as needed.
• Participate in the Afterhours and on-call backup calendar with both in-office and remote shifts available.
• OTHER duties AS required or ASSIGNED.

Proficiencies

• Strong organizational skills
• Attention to detail
• Adaptable and able to work in a fast-paced environment.
• Possess excellent time management skills.
• Ability to multitask
• Problem resolution skills
• Display professional written and verbal communication skills
• Self-motivating

Education/Experience

• 1 to 3 years of experience in coordinator or customer service type roles in high volume environment
• Facilities services or trades experience is a big plus
• CRM and WOM platform experience
• Degree or equivalent work experience