Facilities Coordinator

What this job involves: As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services. What your day-to-day will look like: Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programsInterface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocolsSupport work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actionsDemonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovationsAssist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projectsAssist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities ManagerOversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels. Required Qualifications: Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacityExcellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interactionAbility to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple prioritiesBasic knowledge of building systems including mechanical and electrical systems for effective facility operations supportComputer proficiency with ability to utilize various software platforms and systems for facility management operationsAvailability for 24/7 emergency call support and site attendance as required for critical facility operationsStrong problem-solving skills with ability to follow established procedures and escalation protocols effectively. Preferred Qualifications: Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordinationBackground in budget development and financial management within facilities or property management environmentsKnowledge of procurement processes and supplier management including contract development and vendor coordinationUnderstanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contextsExperience with compliance requirements including audit standards and regulatory protocols in commercial real estateBackground in project management and implementation of facility improvement initiativesFamiliarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs. Location: Onsite If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.