Facilities Coordinator

Facilities Coordinator – JLL What this job involves: The Facilities Coordinator will provide critical support to the Site and/or Assistant Facility Managers with operational activities spanning maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. In this role, you will proactively develop and maintain client relationships while ensuring that expected service levels are consistently achieved. You'll be an essential part of our team, supporting a dynamic workplace environment and contributing to JLL's commitment to operational excellence. What your day-to-day will look like: Service Delivery Actively support an environment of teamwork, cooperation, performance excellence, and personal successConduct daily walkthroughs to ensure a clean and organized office environmentRespond to all work orders in a timely manner, ensuring KPI compliance and excellent customer serviceIdentify opportunities for improved operation and service excellence, making recommendations and conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesProvide a safe workplace through regular monitoring and proactive issue resolutionSchedule and manage repairs and maintenance, minor works and other work requests, tracking all items to completionProvide information and direction to vendors, facilities staff and other service providers to ensure excellent coordination and execution of work with minimal disruptionAssist in the procurement of vendors and services as requiredCoordinate the delivery of site amenities including fitness facilities, food services, massage services, transportation, and movesAct as the site key point of contact for facility-related inquiriesProvide coordination and support for events, meetings and conference facilitiesPerform additional duties including reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, and management of building access passesSupport safety and security initiatives across the siteUpdate and maintain accurate records and official documentation for the site(s) including web pages and other systemsSupport JLL operations including moves/reconfigurations, events, reception, and building operationsMaintain and propose emergency response plans including evacuation procedures, implementation of after-hours emergency response, and environmental health and safety protocols. Client Relationship Management Comply with all requirements of the client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service, as reflected by client feedbackCoordinate site operations in accordance with all agreed policies, procedures and contract scope Required Qualifications: Excellent communication, organization and problem-solving skillsAbility to work independently with little supervision and effectively deal with stressful situationsSelf-motivated; confident, energetic and flexibleProficiency in a range of information technology tools and platforms Preferred Qualifications: Prior experience in facilities, property management, hospitality or related fieldsKnowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized servicesUnderstanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system)FMP (Facilities Management Professional) certificationMinimum 2 years of experience. Schedule: Monday to Friday from 7AM to 4PM. Location: Cambridge, MA