Facilities Coordinator

About the role

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Facilities Coordinator helps ensure the Genesys R&D office in Durham operates as a reliable, welcoming, safe, and high-performing workplace where employees, visitors, and business partners can do their best work. This on-site role owns established day-to-day Facilities coordination across workplace operations, hospitality, vendor services, physical security support, sustainability, and administrative and financial processes. Partnering closely with the Facilities Manager, this role serves as a key connection point between employees, property management, service providers, and internal teams. You will independently resolve routine workplace needs, coordinate vendors and services, maintain operational standards, and escalate risks or complex issues when appropriate. Your work will directly influence employee experience and office readiness by keeping spaces functional, meeting rooms prepared