Facilities Coordinator [211591]

About the role

This position plays a pivotal role in ensuring a world-class workplace environment for a leading company dedicated to creating exceptional experiences for both customers and team members.

Responsibilities

• Oversee daily facilities operations, ensuring a safe, clean, and fully functional work environment.
• Conduct routine facility inspections and identify opportunities to improve workplace conditions.
• Cook up and coordinate corrective and preventative maintenance activities with internal partners and third-party vendors.
• Manage facilities work orders and ensure timely resolution of service requests.
• Support facility readiness for business operations, audits, and peak events.
• Establish and maintain strong relationships with local property management teams, ensuring consistent communication and monitoring of work orders.
• Manage relationships with various service providers, including janitorial, HVAC, and security.
• Monitor vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs), performing routine audits and communicating performance expectations.
• Track invoices, validate completed work, and support budget compliance.
• Deliver a best-in-class workplace experience for team members and visitors.
• Cook up office moves, workstation assignments, furniture requests, and workplace setup.
• Support team member engagement initiatives and site events in partnership with cross-functional partners.
• Respond professionally and promptly to workplace concerns and service requests.
• Coordinate facility improvement projects from planning through execution.
• Coordinate furniture installations, renovations, space planning, and workplace enhancements.
• Track project schedules, budgets, risks, and stakeholder communication.
• Identify opportunities to improve operational efficiency and reduce facility costs.
• Aid in managing site operating budgets and facility expenses, monitoring purchase orders and invoices.
• Maintain facility asset inventories and operational documentation.
• Mentor and provide guidance to junior team members.
• Develop and maintain standard operating procedures (SOPs) and workplace standards.
• Lead meetings and drive initiatives that improve workplace operations.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in facilities management, workplace operations, property management, or a related field.
• Experience managing multiple vendors.
• Experience coordinating facility maintenance, repairs, and workplace projects.
• Strong organizational, project management, and prioritization skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Nice-to-Have Qualifications

• Experience with industry-standard facility ticketing platforms.
• Knowledge of safety regulations, life safety systems, and workplace compliance requirements.
• Experience managing projects using project management platforms.

Physical Requirements

• Capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more).
• The ability to move around the facility, including walking, standing, and possibly climbing stairs or ladders for excessive amounts of time.
• The ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
• Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sitting for desk work and administrative duties.
• The ability to participate in after-hours emergency response and support occasional travel as business needs require.