Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to 50 meals per week
- Work in a high-pressure, real-time environment
- Coordinate emergency responses during disruptions like natural disasters or power outages
- Ensure a safe environment and restore normal operations quickly
- Work closely with internal teams and emergency services
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in a high-pressure, real-time environment
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Skills
- Security operations
- Emergency response
- High-volume field experience
- Shift flexibility (2nd and 3rd shifts, weekends)
Benefits
- Live affordably in a city known for its rising tech talent
- Healthcare is global
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus design
- Free restaurant-quality meals
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Opportunities for travel and community engagement
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Benefits
- Comprehensive benefits package
- Healthcare benefits
- Stock grants
- Annual raises and bonuses
- Four-week sabbatical after five years
- Opportunities for travel and community engagement
COVID-19 Vaccination
As a condition of employment, you must be fully vaccinated against COVID-19.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workplace.