Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Maintain business continuity by monitoring real-time alerts and managing access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals for staff
- Attend sabbaticals anywhere in the world after 5 years
- Participate in team-building activities and events
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
Qualifications
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises
- Must be able to pass a background check and receive a COVID-19 vaccination
Benefits
- Comprehensive benefits package
- Annual raises and bonuses
- Stock grants
- Global healthcare coverage
- Two weeks of paid vacation
- Flexible work schedule including 2nd and 3rd shifts and weekends
Pay
Compensation is commensurate with experience.
Schedule
Shifts may vary, including 2nd and 3rd shifts and weekends.
Skills
- Security operations
- Emergency response
- High-volume field experience
Benefits
- Comprehensive benefits package
- Annual raises and bonuses
- Stock grants
- Global healthcare coverage
- Two weeks of paid vacation
- Flexible work schedule including 2nd and 3rd shifts and weekends
Pay
Compensation is commensurate with experience.
Schedule
Shifts may vary, including 2nd and 3rd shifts and weekends.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We believe that diversity, equity, and inclusion are essential to creating the best possible products and experiences for our customers and employees.