Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to date, restaurant-quality meals at a fraction of the cost.
• Participate in activities like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Qualifications

• Open to working in the United States.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Opportunities to build the best ideas from around the world into Epic software.

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working in 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high