Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals for staff
- Work in a high-pressure, real-time environment
- Coordinate emergency responses during disruptions like natural disasters or power outages
- Work closely with internal teams and emergency services to ensure a safe environment
- Help restore normal operations quickly and effectively
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
Qualifications
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Benefits
- Live affordably in a city known for its rising tech talent
- Uniquely themed campus designed to enhance productivity
- Restaurant-quality meals at a low cost
- Four-week sabbatical after five years
- Opportunities for travel and community service
Pay
Compensation is merit-based and reflects the impact your work has on the company and our customers.
Schedule
Open to 2nd and 3rd shifts, as well as weekends.
Skills
- Security operations
- Emergency response
- High-volume field experience or interest
Benefits
- Comprehensive benefits including healthcare
- Merit-based compensation
- Stock grants
- Annual raises and bonuses
- Four-week sabbatical after five years
- Travel opportunities and community service
COVID-19 Vaccination
As an Equal Opportunity Employer, we require all employees to be vaccinated against COVID-19.