Facilities Associate

About the role

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

Responsibilities

• Maintain and repair the venue, grounds, equipment, and systems.
• Troubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and grounds.
• Monitor the operation and proper use of all equipment and systems to identify issues before they become problems.
• Respond to maintenance calls for assistance promptly and with a sense of urgency.
• Communicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progress.
• Report all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediately.
• Adhere to all safety, health, and environmental policies and procedures at all times.
• Support the guest and team experience by engaging with guests in a friendly and professional manner when working in guest-facing areas of the venue.
• Support teammates across Facilities and Operations to keep the venue fully operational and guest-ready.
• Participate in training to build your maintenance skills and grow within the Facilities team.
• Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.

Requirements

• No experience required — we will train you; desire to learn maintenance and technical skills strongly preferred.
• 6+ months of maintenance experience or trade school certificate(s) in electrical, plumbing, or maintenance preferred.
• Valid driver’s license required; high school diploma or equivalent preferred.
• Must be 18 years of age or older as required by state or local law.

Qualifications

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, climbing, and moving throughout all areas of the venue including mechanical spaces, rooftops, grounds, and multi-level service areas.
• Ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance.
• Ability to navigate stairs, ramps, ladders, and multi-level areas of the venue when performing maintenance tasks, inspecting equipment, or responding to repair needs.
• Ability to work in varying temperature and weather environments on a frequent basis, including outdoor grounds, mechanical rooms, rooftops, kitchen-adjacent spaces, and walk-in coolers or freezers.
• Ability to perform repetitive physical tasks including bending, kneeling, reaching, gripping, and operating powered equipment and hand tools safely throughout the shift.
• Ability to communicate clearly and effectively in a high-energy venue environment that may include moderate to high levels of background noise.
• Ability to work in a fast-paced, high-demand maintenance environment while maintaining focus, safety standards, and repair quality under pressure.

Skills

• Resilience: Stays calm, methodical, and solution-focused even when multiple issues need attention at once.
• Communication: Communicates clearly with the Facilities team and guests, keeps everyone informed, and escalates quickly when needed.
• Customer Focus: Understands that a well-maintained venue is the foundation of every great guest experience, and owns that.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.

Pay

Compensation is commensurate with experience.

Schedule

The role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.