Facilities and Operations Manager

About the role

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. This role involves organizing and prioritizing multiple tasks, managing stressful situations, and making effective decisions. The FOM must understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators.

Responsibilities

• Organize and prioritize multiple competing and conflicting tasks and projects with limited resources
• Effectively manage stressful situations
• Consistently make effective, high-quality decisions
• Understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators
• Overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility
• Monitor building system performance, energy usage, appearance, and aesthetics
• Audits of maintenance tasks for workmanship and completeness
• Communicate with occupants and department coordinators to manage repairs/replacements of building systems/components, renovations, and planned and unplanned system shutdowns
• Ensure the coordination and completeness of renovations by the Planning, Design, and Construction group
• Participate and contribute to the Facilities Group's long-range and strategic planning
• Develop and implement innovative processes and programs that reduce operating costs, improve efficiencies, and increase productivity
• Monitor and manage contracted services as required – including initiating purchase orders for goods and services within the area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, performing periodic bidding, and creating change orders
• Review bids and invoices, monitor trend data and contractor performance indicators, and proactively oversee all building infrastructure services in accordance with HMS standard processes, procedures, goals, and values
• Actively monitor operational services and work within their facilities
• Manage contracted services as required – including initiating purchase orders for goods and services within the area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, performing periodic bidding, and creating change orders
• Pay attention to detail when reviewing bids and invoices
• Be an Emergency Response Organization (ERO) member, reachable 24 hours/7 Days per week to lead or direct in person or remotely with campus and facilities-related emergency or emergent activities as necessary

Requirements

• A bachelor's degree required
• 8 years of progressively responsible experience as a facilities management professional, including building systems function and diagnosis-cause analysis, contract administration, and project familiarity in a research-based or related environment

Skills

• Experience with managing multiple vendors and small capital/expense projects
• Superior relationship management skills
• Ability to function effectively in a fast-paced, demanding work environment
• Computer proficiency with MS Office, Computerized Maintenance Management Systems (CMMS), Building Automation Systems (BAS)
• Excellent interpersonal, communication and organizational skills
• Experience as a Facilities Management professional with demonstrated skills in customer service to support, respond to, and coordinate with students, faculty, staff, and visitors from the moment they first contact you to the resolution or disposition of their needs

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks