Facilities Administrative Manager

Responsibilities

• Drives the operational processes for work order management and service partner follow up.
• Captures and dispatches maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
• Works with Managers or Trade Specialists on resolution of problems.
• Communicates with internal departments (Billing, System department, etc.) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
• Works with client and service provider personnel to maintain and troubleshoot system access and usability.
• Provides required reporting, data, and dispatch updates for assigned client(s).
• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
• Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
• Supports Digital & Technology development by providing user acceptance testing for system releases.
• Supports successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
• Maintains and controls operatives to ensure completion of tasks to a high standard.
• Completes paperwork.
• Communicates with Line Manager.
• Trains staff and keeps records up-to-date.
• Ensures the time and attendance are monitored and completed for payroll each month.
• Prioritizes calls based on severity and availability of appropriate service tech.

Qualifications

• Knowledge of customer service principles and practices.
• Proficiency with Microsoft suite and products.
• Validated professional verbal and written communication skills.
• Familiar and comfortable making outbound calls.
• Good communication skills both verbal and written.
• Smart clean appearance.
• Can work as part of a team as well as working alone.
• Proactive/can do attitude to work.
• Candidates must be punctual, trustworthy and have a good eye for detail.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Pay

$74,984 annual salary (US Dollars)

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