Facilitated Enrollment and Community Engagement Liaison-TGNB

Position Summary

The Facilitated Enrollment and Community Engagement Liaison – TGNB position is responsible for educating and assisting prospective members with enrollment into Amida Care’s Special Needs Plan and assisting current members with recertification as needed. This position supports internal and external functions to strengthen Amida Care’s relationships with new and existing community partners.

Responsibilities

• Educate and assist prospective members with enrollment and recertification into the Amida Care plan in accordance with the New York State Marketplace guidelines.
• Support management in the development of outreach strategies that support growth from the TGNB communities.
• Outreach prospective members received as a lead and/or other sources defined by management.
• Conduct outreach calls and as needed, site visits for members who need and/or request assistance with recertifying, including working on Amida Care’s Recreational Vehicles (RV).
• Documents activities and all member interaction via designated tools as provided or required by Amida Care.
• Under the direction and guidance of Event’s management, deliver presentations of Amida Care’s benefits, and services to the community.
• Assists with event planning and implementation activities and actively participate in community events.
• Manage the feedback between Amida Care and the community to address issues or concerns that impact on our relationship within the community.
• Report on feedback to management.
• Act as the lead support for community activities and events during non-traditional work hours to further relationships and drive Amida Care growth efforts.
• Perform all activities and assignments in a timely, effective, and efficient way to sustain membership.
• Maintain required equipment/ supplies as needed and in working order (i.e. business cards, laptop, brochures etc.).
• Ensure that all activities are performed in compliance with all regulatory and corporate policies.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED
• Experience working with the TGNB community doing advocacy or related work required.
• Two (2) years’ experience working in the field for a health plan, managed organization, Community Based Organization, private physician’s practice, or Health Center.
• Must be able to travel and work in all five boroughs of New York City.
• Must be able to work flexible schedule as needed.
• Demonstrate computer proficiency in Microsoft Office (Word, Excel).
• Exhibit ability to learn and work with user-centric electronic systems and tools including a laptop and mobile phone.
• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.
• Completion of Certified Application Counselor Training (CAC) (within two months of hire) with New York State of Health Marketplace and subsequent completion of annual CAC Training; Certified CAC’s preferred.