F&B Supervisor - Full Time - Salishan Coastal Lodge

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.

Supervision and Leadership

• Lead and supervise the food and beverage team, including servers, bartenders, and support staff.
• Provide guidance, training, and support to ensure a cohesive and efficient team.

Customer Service

• Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns or feedback promptly.
• Maintain knowledge of:
• hotel features/services, hours of operation.
• scheduled in-house group activities, locations, and times.
• all hotel and departmental policies and procedures.
• Point of Sale software and Time Management systems.
• Monitor the quality of service and food presentation to maintain high standards.
• Assist in overseeing all F&B inventories and financial transactions.
• Oversee cash handling and check/credit policies and procedures.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Monitor staff interaction with guests, ensuring prompt and courteous service.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Cook up to 20 hours per week.
• Cover up to 40 hours per week.
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