F&B Server

Position Overview

The Server at Sorrel River Ranch plays a crucial role in providing exceptional dining experiences for guests. They are responsible for taking orders, serving food and beverages, and ensuring customer satisfaction. The role involves maintaining an elevated level of professionalism, knowledge of the menu, and excellent customer service skills.

Position Responsibilities

• Customer Service:
• Provide recommendations based on guest preferences and menu knowledge.
• Address customer inquiries and concerns in a polite and timely manner.
• Order Taking and Service:
• Input orders into the POS system and communicate with kitchen staff.
• Serve food and beverages promptly and accurately.
• Menu Knowledge:
• Describe menu items, preparation methods, and ingredients to guests.
• Table Maintenance:
• Clear and reset tables efficiently.
• Refill water glasses and address guest needs during the meal.
• Team Collaboration:
• Communicate effectively with team members to ensure smooth service.
• Payment Processing:
• Manage credit cards, and other forms of payment.
• Adherence to Policies and Standards:
• Follow company policies, procedures, and sanitation guidelines.
• Maintain a neat and professional appearance.

Education/Experience

• Must be a minimum of 21 years old.
• Experience upholding service and standards in a fine dining restaurant.
• Food Handlers & Alcohol Awareness Certificate required.
• TOAST POS experience.
• Demonstrate effective verbal and written communication skills.
• Be able to use good judgement, work independently in a multi-task position.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays.