F&B Server

Responsibilities

• Greet guest, present menus, answer questions and suggest food and beverage items.
• Takes food and beverage orders.
• Upsell any food and beverage items.
• Relays orders to kitchen and serves food to guests.
• Maintains tables in assigned section ensuring all guests are served.
• Ensures all meals are satisfactory to the guests.
• Resolve guest complaints, ensuring guest satisfaction.
• Computes bill and accepts payment; tracks sales receipts.
• Ensures tips are reported properly for tax processing.
• Responsible for stocking station and completing pre and post job duties as outlined by management.
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Adhere to payment, cash handling, and credit card policies/procedures.
• Extend appreciation for guests patronage and invite them to return.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Check identification of customers to verify they are of legal drinking age. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Assist with setup and break down of food and beverage items within the restaurant and event spaces.

Qualifications

• Basic mathematical skills.
• Must be able to work a flexible schedule including overtime, weekends and holidays.
• Willing to perform job functions with attention to detail, speed, and accuracy.
• Able to think clearly, can remain calm, and solve problems using good judgment.
• One year of customer service experience preferable in hospitality.
• High School or equivalent preferred.
• One must be a minimum of 20 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law.

Pay

Part-time

Schedule

In person