F&B Outlets Manager at The Atterbury Hotel

About the Role

The F&B Outlets Manager at The Atterbury Hotel, managed by Sage Hospitality, oversees daily operations across multiple food and beverage outlets, ensuring warm hospitality, consistent service execution, and an exceptional guest experience. This role is a visible leadership position responsible for associate development, service standards, and operational discipline while supporting financial performance and compliance. The manager acts as an ambassador of happiness and hospitality for all guests and associates.

You will lead service across multiple outlets, including The Drafting Room Restaurant and Bar, In-Room Dining, Catering, and the Concierge Lounge, working with fresh, local ingredients and inspired menus to create memorable guest experiences.

Responsibilities

• Lead service across multiple outlets, ensuring thoughtful hospitality, smooth flow, and consistent service standards in each.
• Coach, train, and develop associates across outlets through hands-on leadership and in-the-moment feedback.
• Support recruiting, onboarding, scheduling, and performance feedback for front-of-house associates in each assigned outlet.
• Monitor service execution across outlets and address opportunities in real time to enhance the guest experience.
• Maintain compliance with company policies, safety standards, and federal, state, and local regulations across all outlets.
• Support financial efficiency by monitoring labor use and supporting cost control efforts in each outlet.
• Collaborate with culinary leadership to ensure seamless communication between front-of-house and back-of-house teams.
• Respond promptly and professionally to guest feedback, questions, or concerns at any outlet.
• Support service execution as needed, including greeting guests, assisting the host stand, running food, or supporting expo during peak periods.
• Maintain cleanliness, organization, and readiness across all assigned outlets.
• Move between outlets throughout the shift to ensure consistent presence and support where needed.
• Foster a positive, inclusive, and respectful workplace environment.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Exhibit a kind, welcoming, detail-oriented approach with a strong sense of urgency.
• Perform all other duties as assigned, requested, or deemed necessary by management.

Supervisory Duties: Oversee 10 to 40 associates across multiple outlets (varies by property, outlet size, and season).

Requirements

• High school diploma or equivalent required; hospitality or management coursework preferred.
• Minimum two years of restaurant management experience, ideally including experience supporting more than one outlet or venue.
• Must meet state and federal minimum requirements for serving alcohol.

Skills

• Knowledge of hospitality principles, restaurant operations, and service standards across varied outlet types.
• Knowledge of cash handling procedures.
• Basic knowledge of beverages preferred.
• Ability to communicate effectively with guests, associates, and leadership across multiple outlets.
• Ability to read and interpret schedules, instructions, and operational/financial documents.
• Manual coordination to grasp items, operate POS systems, and carry trays or small equipment.

Physical Demands

• Ability to lift, push, pull, and carry up to 50 lbs. regularly.
• Frequent bending, reaching, and handling during service.
• Full range of mobility with ability to travel between outlets and up to 300 feet during a shift.
• Continuous standing and walking throughout service.
• Ability to hear and respond to guests, staff, and operational needs in a noisy environment.
• Ability to perform multiple tasks simultaneously, follow instructions, and remain organized in high-pressure situations.
• Ability to use tact and professionalism when resolving guest service concerns.

Work Environment

Physically demanding role requiring prolonged standing, walking, lifting, and carrying across multiple indoor restaurant and bar environments.

Benefits

• Fully loaded medical, dental, and vision insurance, plus supplemental options like accident coverage, hospital indemnity coverage, and pet insurance.
• 401(k) with 100% employer match up to 3%, and 50% match on the 4th and 5th percent of your contribution.
• Paid vacation and sick time.
• Short-term disability.
• Complimentary employee meals.
• Hotel discounts (both Marriott and Sage portfolios).
• Eligible for referral bonuses.
• Incentive programs.
• Cell phone discounts.