F&B IHOP Supervisor FT

Reports To

F&B Assistant Manager

About the Role

Supervises Shift Leads, Cashiers, Cashier/Baristas, Host/Cashiers, Dining Room Attendants, Inventory Clerks, and Restaurant Servers.

Responsibilities

• Ensure compliance with applicable laws and policies.
• Listen and respond to guest and team member concerns and questions.
• Schedule, assign, and delegate responsibilities to front line team members.
• Aid in the annual review of team member performance, schedules, and administrative functions.
• Manage cigarette vending machine inventory.
• Balance and turn in time cards.
• Check on guests to ensure their service needs are met.
• Ensure proper stock levels and maintain adequate staffing.
• Train front of house personnel.
• Cover shifts when team members are unavailable.
• Assist with cleaning and stocking outlets.
• Check and store products upon delivery.
• Check out keys and cigarette keys.
• Maintain cleanliness and sanitization of all areas.
• Handle guest issues promptly and professionally.
• Follow and enforce health department guidelines.
• Manage and maintain security of confidential information.
• Complete required training as assigned.
• Monitor compliance with currency transaction reporting requirements.

Requirements

• High School Diploma or GED.
• TABC (seller/server) Certification.
• One year experience in restaurant and beverage operations.
• Experience in cash handling.
• Gaming industry experience.
• Strong communication skills in English.
• Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Member with Native American preference.

Qualifications

• Ability to work independently with minimal supervision.
• Effective relationships with management and staff.
• Understand and follow complex instructions.
• Establish and maintain professional relationships.
• Confidentiality and compliance with policies.
• Physical demands including standing, sitting, reaching, talking, and listening.
• Specific vision abilities including close vision, distance vision, peripheral vision, and depth perception.
• Ability to communicate effectively in person or using telecommunications equipment.
• Manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Lift and move up to 30 lbs.

Skills and Abilities

• Independent work and problem-solving skills.
• Effective communication and leadership qualities.
• Confidentiality and compliance with policies.
• Handling guest issues and following protocols.

Other Criteria

• Must be able to obtain and maintain a KTTT Gaming Commission License.
• Must be able to provide authorization to work in the United States.
• Must have access to reliable transportation.
• Must comply with KLEC handbook, internal policies, and gaming regulations.