F&B Azul Food Runner PT

About the role

Expo and Food Runner are responsible for supporting restaurant servers and making sure the plates are assembled correctly before leaving the kitchen and in carrying food items to designated tables. Their duties include communicating with servers to determine their needs, carrying food items from the expediting counter to the right table and helping with cleanup duties, if time allows, after the conclusion of service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

Responsibilities

• Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Deliver food orders to customers rapidly and accurately.
• Check in with customers to ensure their experience is satisfactory.
• Relay reports of customer satisfaction to the management and relevant parties.
• Ensure patrons have all the appropriate tableware they need to properly enjoy their food before leaving the table.
• Handle various impromptu requests from customers.
• Act as the contact point between Front of the House and Back of the House staff.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED, preferred.
• Restaurant experience, preferred.
• Guest service experience, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
• Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in tip reporting program. [For tipped positions only.]

Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 30 lbs. Physical ability and stamina to carry heavy trays and stand for long hours.

Work Environment: Normal restaurant/kitchen setting and casino floor. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple-colored lights, etc. Travel may be required to perform one or more essential functions of this position.

Skills

• Ability to work independently with