Eyewear Specialist

About the role

Total Vision LLC is a group of highly successful optometry practices aligned toward a common goal of world‑class eye‑care results for patients and California communities. The company is experiencing significant growth and seeks top‑notch team members with passion, energy, focus, and commitment to excel in this environment.

Responsibilities

• Assists patients with proper frame and lens selection.
• Educates patients on various options for clear lenses, sunglasses, and any other needs.
• Ensures proper fit and measurements for all lens types, including single vision, bifocal, progressive, and others.
• Educates patients on the benefits of having multiple pairs of glasses to meet all eye‑care needs.
• Verifies patient insurance and explains their benefits.
• Dispenses glasses and informs patients about adaptation to new prescriptions and lens types.
• Helps patients with repairs and adjustments.
• Ensures patient phone calls are returned promptly and informs patients of any delays with eyewear purchases.
• Assists with any other tasks that need to be completed in the office.
• Lab experience in edging, finishing, and surfacing preferred.

Requirements

• High school diploma or general education degree (GED).
• Two to three years related experience and/or training, or an equivalent combination of education and experience.

Skills

• Customer Service – Exhibit excellent customer service skills, ensuring each patient interaction exceeds expectations.
• Sales – Demonstrate strong relationship‑building skills and the ability to educate patients on options, resulting in successful purchases.
• Team Player – Effectively communicate with co‑workers, supervisors, and managers.
• Computer – Knowledge of manufacturing software, payroll systems, spreadsheet software (Excel), inventory software, order processing systems, project management software, word processing software (Word), and electronic mail software.
• Language – Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
• Optical Knowledge – Preferred, but required that the candidate has optical experience.
• Cross‑Training – Ability to cross‑train and assist other roles in the office as needed.
• Flexibility – Ability to be flexible with the work environment.

Physical Requirements

• Must be able to sit for long periods, read a computer screen for extended time, reach, and lift up to 20 lb.
• Hand dexterity and eye‑hand coordination are critical.
• Employee is subject to inside environmental conditions.
• Schedule may include after‑hour projects as needed.
• Travel to other practices as needed.
• This description does not include all job duties; team members may be requested to perform other job‑related tasks.