Eyewear Specialist

About the role

Total Vision LLC is a group of highly successful optometry practices aligned toward delivering world-class eye-care results for patients and California communities. We are a growing company seeking passionate, energetic, and committed team members to excel in this environment.

Responsibilities

• Assist patients with proper frame and lens selection.
• Educate patients on options for clear lenses, sunglasses, and other needs.
• Ensure proper fit and measurements for single vision, bifocal, progressive, and other lens types.
• Educate patients on the benefits of owning multiple pairs of glasses.
• Verify patient insurance and explain benefits.
• Dispense glasses and inform patients about adaptation to new prescriptions and lens types.
• Help patients with repairs and adjustments.
• Ensure timely return of patient phone calls and inform them of any delays with eyewear purchases.
• Assist with other tasks as needed in the office.
• Lab experience in edging, finishing, and surfacing preferred.

Requirements

• High school diploma or GED; and two to three years of related experience and/or training; or equivalent combination of education and experience.
• Bilingual in English/Tagalog.

Skills

• Customer Service: Must exhibit excellent customer service skills, ensuring each patient interaction exceeds expectations.
• Sales: Demonstrate strong relationship-building skills and ability to educate patients on options, resulting in successful purchases.
• Team Player: Must be a team player and able to effectively communicate with coworkers, supervisors, and managers.
• Computer: Knowledge of manufacturing software; payroll systems; spreadsheet software (Excel); inventory software; order processing systems; project management software; word processing software (Word); electronic mail software.
• Language: Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Optical Knowledge: Preferred but required that the candidate has optical experience.
• Cross-Training: Will require cross-training and assisting other roles in the office as needed. Must be flexible with the work environment.

Physical Requirements

• Must be physically able to sit for long periods, read a computer screen for long periods, reach, and lift up to 20 lbs.
• Hand dexterity and eye-hand coordination are critical.
• Employee is subject to inside environmental conditions.
• Schedule may include after-hours projects and travel to other practices as needed.