Eyewear Specialist

About the role

Total Vision LLC is a group of highly successful optometry practices aligned toward delivering world-class eye-care results for patients and California communities. We are experiencing significant growth and seek top-notch team members with the passion, energy, focus, and commitment to excel in this environment.

Responsibilities

• Assist patients with proper frame and lens selection.
• Educate patients on options for clear lenses, sunglasses, and other needs.
• Ensure proper fit and measurements for single vision, bifocal, progressive, and other lens types.
• Educate patients on the benefits of owning multiple pairs of glasses.
• Verify patient insurance and explain benefits.
• Dispense glasses and ensure patients understand adaptation to new prescriptions and lens types.
• Help patients with repairs and adjustments.
• Ensure timely return of patient phone calls and inform patients of any delays with eyewear purchases.
• Assist with other tasks as needed in the office.
• Lab experience in edging, finishing, and surfacing is preferred.

Requirements

• High school diploma or GED; and two to three years of related experience and/or training; or equivalent combination of education and experience.

Skills

• Customer Service: Must exhibit excellent customer service skills, ensuring each patient interaction exceeds expectations.
• Sales: Demonstrate strong relationship-building skills and ability to educate patients on options, resulting in successful purchases.
• Team Player: Must be a team player and able to effectively communicate with coworkers, supervisors, and managers.
• Computer: Knowledge of manufacturing software; payroll systems; spreadsheet software (Excel); inventory software; order processing systems; project management software; word processing software (Word); electronic mail software.
• Language: Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Optical Knowledge: Preferred but required that the candidate has optical experience.
• Cross-Training: Will require the candidate to cross-train and assist other roles in the office as needed; ability to be flexible with the work environment.

Physical Requirements

• Physically able to sit for long periods, read a computer screen for long periods, reach, and lift up to 20 lbs.
• Hand dexterity and eye–hand coordination are critical.
• Subject to inside environmental conditions.
• Schedule may include after-hours projects and travel to other practices as needed.