Eye Care Professional
At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.
About the role
The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs, as well as assist patients in frame selection. This includes taking measurements, fitting and adjusting glasses, troubleshooting patient’s vision complaints, and teaching customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.
Responsibilities
- Obtain patient’s prescription from ophthalmologist or optometrist
- Gather patient’s information including vision and medical insurance information
- Schedule, confirm and maintain appointments
- Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
- Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face
- Prepare and submit the order to the proper lab for manufacturing
- Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
- Assist with frame inventory, contact lens inventory, marketing materials and office supplies
- Teach patients how to wear and care for both contact lenses and eyeglasses
- Repair or replace broken frames
- Perform administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Requirements
- Customer service experience preferred
- Optical experience not required but helpful
Skills
- Customer service oriented
- Excellent interpersonal and communication skills
- Problem solving skills
- Ability to manage multiple patients
- Assist patients in selections of proper eyewear
- Teach patients
- Computer proficiency
- Able to perform necessary math skills
Benefits
- Medical, dental, and vision insurance
- Matching 401(k) plan
- Paid Time Off
- Paid holidays
- Employee discount
- Certification reimbursement
- Career growth opportunities
About Sight360
We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.
Our Mission
To care fully for our patients, team members, and partners who are the focus of everything we do.
Our Vision
To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.
Our Values
Treat everyone like family
Listen with purpose
Perform our best
Honor our word
Join our team and help us make a difference in the lives of our patients every day.