Eye Care Professional

Position Summary

The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.

Essential Functions & Responsibilities

• Obtain patient’s prescription from ophthalmologist or optometrist
• Gather patient’s information including vision and medical insurance information
• Schedule, confirm and maintain appointments
• Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
• Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
• Prepare and submit the order to the proper lab for manufacturing
• Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
• Absorb and follow up on orders, follow up with patients, answer phones, assist the doctor with special orders and referrals
• Teaching patients how to wear and care for both contact lenses and eyeglasses
• Repairing or replacing broken frames
• Administrative duties such as filing

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

- Treat everyone like family - Listen with purpose - Perform our best - Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Qualifications

- Customer service experience preferred - Optical experience not required but helpful

Skills and Abilities

- Customer service oriented - Excellent interpersonal and communication skills - Problem solving skills required - Managing multiple patients - Assisting patient in selections of proper eyewear - Teaching patients - Computer proficient - Able to perform necessary math skills