Extra Help - Game Day Guest Services (EH27-031)

About the role

Southern Illinois University Edwardsville (SIUE) invites applications for the position of Extra Help - Game Day Guest Services. As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area, with a $1.3 billion annual economic impact on the region.

What You Will Do

• Greet guests and ensure they have a positive experience for the duration of their visit from the moment they arrive on campus
• Be responsible for enhancing the game day experience of Cougars fans
• Answer fan questions
• Advise fans on game day / event policies (e.g. permitted and prohibited items, concession locations, pregame timeline and events)
• Work various positions (e.g. ushering, wheelchair escorting if necessary, The Deck entrances)
• Be generally helpful

Minimum Acceptable Qualifications

• Anticipate fans' needs and offer assistance in any way you can, especially in helping them find their seats
• Provide a safe and secure environment for all fans by understanding and using established processes and rules
• Be knowledgeable on the venue (i.e., the Cougar Pavilion, Eddieville, restrooms) and where things are in order to help fans as needed
• Ability to make decisions based on situational circumstances
• Other duties as assigned to deliver the best fan experience possible

Schedule

Evenings, weekends, and some holidays are required. Workdays and hours may vary according to departmental requirements.

About Extra Help Positions

Extra Help employees are appointed to fulfill casual or emergent needs within the university. The amount of time for which services are needed is not usually predictable, and payment for work performed is on an hourly basis and based on actual hours worked. FLSA: Non-Exempt.

Extra Help employees do not receive SIUE benefits, holiday pay, or paid sick or vacation leave. Extra Help employees are required by State Universities Civil Service System rules to take a 30-calendar-day break after working 900 hours. At the end of the 30 days, you may begin another 900-hour employment cycle in a new position if available. Working Extra Help will in no way affect any other employment opportunities with SIUE, including your position on any Civil Service register. There is no guarantee that working as Extra Help will lead to or secure permanent employment.

Illinois Residency Requirement

Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver's License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Pre-Employment Screening

All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. All job offers are contingent upon successful completion of the required screening process.

Work Authorization Information

SIUE will only employ those who are legally authorized to work in the United States, and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Security's E-Verify program. SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees. Therefore, the University cannot legally employ individuals who are on OPT STEM Extension, as we cannot provide an E-Verify case number, participation confirmation, or related documentation. SIUE complies with all applicable federal employment eligibility verification requirements, including completion and maintenance of Form I-9, Employment Eligibility Verification, for all employees as required under the Immigration Reform and Control Act (IRCA).

This response is AI-generated, for reference only.