Extra-Help Community Worker

Examples of Duties

• Locate and identify citizens in need of community services.
• Identify and research available community resources.
• Maintain current knowledge of programs.
• Provide other needed assistance within the scope of the information concerning appropriate services and eligibility requirements.
• Auxiliary in publicizing various services.
• Perform detailed assessment of program eligibility.
• Auxiliary in completion of various programs applications and forms.
• Perform other related duties as required.

Qualifications

• Equivalent to graduation from high school.
• One (1) year clerical experience or experience involving public contact is required.
• Experience working with seniors and telephone skills are desirable.
• Selected applicant must be able to pass fingerprint and background check.

Essential Functions

• Communicate effectively with others in person, over the telephone, and in writing.
• Frequent operation of personal computer and other modern office equipment.
• Respond appropriately to situations.
• Locates and identifies citizens in need of community resources.
• Identifies and researches available community resources.
• Performs simple clerical work.
• Repetitive motion, sitting for long periods, walking.
• Occasional standing, pushing, pulling, bending, squatting, climbing.
• Lifting – Frequently 5 pounds or less; occasionally 5 to 30 pounds.
• Constant good overall vision and reading and close-up work.
• Frequent color perception and use of eye/hand coordination.
• Occasional use of depth perception and peripheral vision.
• Frequent decision making, concentration, and public contact.
• Sometimes requires working weekends, nights, and/or occasional overtime.
• Occasional exposure to noise; occasional contact with dirt, dust, indoor/outdoor cold and heat; occasional exposure to varied weather conditions.
• Regular attendance is an essential function.

Knowledge

• Governmental programs relating to senior citizens and other community residents.
• Community Resources.
• Problems, needs and attitudes of senior citizens and other community residents.

Skills

• Communicate effectively with senior citizens and other community residents.
• Conduct individual and group presentations.
• Establish and maintain effective relationships with those contacted during the course of work.
• Read, write and understand English.

Why Merced County?

A message from the CEO.