Extension County Operations Support Specialist

Full-time permanent position (1.0 FTE) based in Greensboro, NC with NC Cooperative Extension – Guilford County Center. 12-month recurring appointment.

About the role

NC Cooperative Extension in Guilford County is seeking an Extension County Operations Support Specialist. The Outreach Specialist is a member of the staff of North Carolina Cooperative Extension (NCCE) and an important part of our team because they are often the first person the public and community partners interact with when calling our office or entering our facility. The primary responsibility is to provide administrative support to the County Extension office. The Outreach Specialist cooperates with colleagues in the NCCE and county leaders in performing assigned responsibilities.

NC State Extension extends research-based knowledge to all North Carolinians, helping them transform science into everyday solutions that improve their lives and grow our state. We are a model of excellence in non-formal, research-based education that advances agriculture, the environment, human health and well-being, youth and communities, while creating prosperity for all North Carolinians. North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina residents. The NC Cooperative Extension – Guilford County Center provides education and capacity-building work in the areas of 4-H youth development, agriculture, food, health, livestock, and commercial and consumer horticulture. Our building and grounds host activities and events throughout the year for youth and adults, and we have a vibrant community garden and demonstration garden on site.

Responsibilities

• Greet visitors, answer phone calls, and respond to general inquiries to connect the public with Extension resources and services.
• Maintain records of community partners and distribute departmental newsletters, event notifications, and other communications.
• Assist with event registration and implementation for trainings, programs, and events led by Extension Agents, Program Assistants, and volunteers.
• Prepare, organize, and distribute paper and electronic materials to support departmental programs and events.
• Maintain and update electronic and physical signage throughout the building to communicate upcoming events, programs, and other relevant information.
• Compile and organize information from various sources to support Extension programs and departmental operations.
• Coordinate building room reservations and scheduling for meetings, trainings, and events.
• Assist Extension Agents and Program Assistants with program preparation and implementation.
• Prepare and distribute email newsletters and other departmental communications.
• Maintain and update electronic and physical bulletin boards to communicate program information, events, and announcements.
• Provide public-facing support while exercising sound judgment, professionalism, and discretion when responding to inquiries and handling information.

Requirements

• Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.
• Computer skills necessary, including proficiency with Microsoft Office and Google Suite.

Preferred qualifications

• Two years' experience working with the public.
• Experience with Canva and ActiveCampaign.
• Ability to convey information orally and in written form to individuals or groups to ensure they understand the message.
• Ability to listen and respond appropriately to information from others.
• Experience organizing, updating, and distributing electronic and print materials.
• Bilingual skills preferred (Spanish).

Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• Childcare benefits
• Wellness & Recreation Membership
• Wellness Programs

Perks and benefit eligibility is based on full-time or part-time employment status.

Pay

Anticipated hiring range minimum $32,562, commensurate with experience.

Schedule

8:00 AM to 5:00 PM, Monday – Friday.