Extended Stay America Premier Kyle - Front Desk Agent
About the role
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja.
Key Skills/Responsibilities
- Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
- Communication Champ: Clearly, confidently, and with a smile, you get the message across whether chatting with guests or coordinating with the team.
- Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges arise.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running smoothly.
Education & Experience
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
Extended Stay America Premier Suites Austin / Kyle offers a practical, long-term workplace designed for guests staying a week, a month, or longer. Team members support suites with fully equipped kitchens, complimentary Wi-Fi, healthy grab-and-go breakfast, and ample space to work, dine, and relax. The property also features on-site laundry and pet-friendly rooms, creating a comfortable environment for travelers relocating or working in the area. It’s a dependable, guest-focused setting ideal for staff who enjoy providing consistent, home-like hospitality.