Extended Coverage Dispatcher

Essential Duties and Responsibilities

• Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories:
• Track expedited freight, including Amazon, FED EX and TJ Max.
• Scrub sheets to ensure on-time delivery and on time pick-up.
• Aid with local dispatching needs which include taking phone calls from drivers assisting with load information.
• Avoid call volume, ensuring no call exceeds a 5-minute wait.
• Repower all loads - if someone falls off a load, assist with finding a driver to cover the load.
• Ensure call volume is low - no call should be over a 5-minute wait.
• Book freight, build loads in TMW system.
• Aid with Transco Lines extended coverage if needed.
• Update customers on all loads with effective communication through email or over the phone.
• Start working on the next day's freight to be covered - Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
• Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience: High school diploma or GED plus 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Computer Skills: To perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.

Physical Demands

• While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.