Dispatcher

About the role

Join Nextech as a Dispatcher and be the linchpin of field service operations. Ensure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Cook up daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers — always with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for your assigned region

Requirements

• Paid training, certification support, and education reimbursement
• Outstanding Benefits: multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match on the first 6%
• Generous Time Off: seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more
• USD $18.00/Hr. USD $20.00/Hr.

Qualifications

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Excellent communication skills — written and verbal
• Team-first attitude: Solution-focused mindset
• Adaptability: Thrives under pressure, never lets details slip through the cracks
• Previous dispatch experience (service industry preferred)
• Computer skills: High-level computer skills, especially in Excel
• Organizational skills: Strong sense of urgency and ability to prioritize tasks effectively
• Detail-oriented: Sharp focus on accuracy and follow-through

Skills

• Communication: Written and verbal
• Time Management: Organized and time-management skills
• Urgency: Strong sense of urgency
• Teamwork: Team-first attitude
• Attention to Detail: Detail-oriented

Benefits

• Professional Growth: Paid training, certification support, and education reimbursement
• Outstanding Benefits: Multiple health plans, including a FREE employee-only option; Dental and vision coverage starting after just 30 days; FREE life insurance equal to your annual salary; 401(k) with 50% company match on the first 6%; Optional supplemental coverage for life, disability, accidents, and critical illness
• Generous Time Off: Seven paid holidays plus Paid Time Off
• Exclusive Discounts: Travel, auto, dining, and more USD $18.00/Hr. USD $20.00/Hr.

Pay

USD $18.00/Hr. USD $20.00/Hr.

Schedule

Office-based role requiring ability to sit at a computer for up to 8 hours, alternate between sitting and standing, occasionally lift up to 15 lbs, walk, lift, carry, reach, kneel, push/pull, bend, and crouch, and climb as needed.