Express Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the role

Our Chapman Chevrolet location in Tempe is seeking an Express Service Advisor to join our Service Department team. In this role, you will educate customers on the importance of routine vehicle maintenance and repairs, recommend services, and provide updates throughout the service process to ensure every customer leaves satisfied.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage
• Create repair orders including service recommendations, cost estimates, and timelines
• Obtain customer authorization for recommended services and collect payment
• Communicate regularly with technicians and parts associates to ensure timely service completion
• Keep customers informed throughout the repair process and follow up regarding service satisfaction

Requirements

• At least 1 year of customer service or sales experience required
• Previous automotive service advisor or service writer experience preferred
• Excellent interpersonal and customer service skills, both in person and over the phone
• Strong organizational and time management skills
• Proven ability to meet or exceed sales goals
• Ability to work collaboratively in a fast-paced team environment
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Schedule

Shifts vary | Monday-Friday 7am-6pm | Rotating Saturdays 7am-5pm

Pay

Uncapped Commission | $50,000.00-$85,000.00/year

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

Perks

• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Rotating Saturdays and 3-day weekends to support work-life balance
• Closed on Sundays