Express Maintenance Coach

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. The company helps clients transform their businesses and manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement through tailored, sustainable, and innovative technology solutions.

Responsibilities

• Professional delivery and installation of MSX Express Maintenance prescribed solutions.
• Develop and maintain direct relationships with specifically assigned dealers and, where applicable, OEM field organizations.
• Assist with Dealer Launch Meetings and Dealer Workshop Meetings.
• Install and sustain the Basic and/or Advanced Express Maintenance program as outlined in MSX Express Maintenance program documentation.
• Conduct Dealership Express Consultations per program documentation.
• Provide dealer remote and in‑dealer classroom training according to the program curriculum.
• Deliver on‑the‑job training for dealership staff as defined in the program documentation.
• Provide dealership phone follow‑up support.
• Complete dealer action plans in a timely and comprehensive manner.
• Implement best‑practice processes within the Express Maintenance operation, including customer appointment handling, reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, vehicle delivery, and post‑repair follow‑up calls.
• Maintain adequate OEM national and regional personnel contacts.
• Submit monthly field detail reports.
• Submit weekly timecards and expense reports.

Qualifications

• 7–10 years of dealership or aftermarket management experience.
• High school diploma or General Equivalency Diploma (GED) required.
• OEM dealer contact experience is a plus.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and web‑based applications.
• Ability to leverage relationships to identify and sell the business case for change.
• Skill in analyzing dealer financial and operational data to establish improvement action plans.
• Experience implementing maintenance advisor selling systems and overall process‑improvement solutions at the aftermarket or retail level.
• Capability to establish and implement effective metrics to keep dealerships focused on growth and ROI.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to train and utilize all aspects of automotive tire sales and automotive maintenance sales.
• Ability to influence sales personnel and technicians in training processes and monitor results.