Express Maintenance Coach

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help clients transform their businesses and effectively manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. With global teams, industry expertise, and technology, we design and deliver tailored, sustainable, and innovative solutions that optimize operations and captivate customers.

About the role

The Express Maintenance Coach (“Coach”) delivers and installs MSX Express Maintenance solutions. The Coach develops and maintains direct relationships with assigned dealers and OEM field organizations, assists with Dealer Launch Meetings and Dealer Workshop Meetings, and ensures the installation and sustainment of the Express Maintenance program.

Responsibilities

• Install and sustain the Basic and/or Advanced Express Maintenance program as outlined in MSX program documentation.
• Conduct dealership Express Consultations per MSX program documentation.
• Deliver dealer remote and in-dealer classroom training as outlined in the MSX curriculum.
• Provide on-the-job training for dealership staff per program documentation.
• Offer dealership phone follow-up support.
• Complete dealer action plans in a timely and comprehensive manner.
• Implement best-practice processes within Express Maintenance operations (customer appointment, reception/greeting, workshop scheduling, repair processes, productivity, efficiency, quality control, invoice preparation, vehicle delivery, follow-up calls).
• Maintain adequate contact with OEM National and Regional personnel.
• Submit monthly field detail reports.
• Submit weekly timecards and expense reports.

Requirements

• At least 7–10 years of dealership or aftermarket management experience.
• High school diploma or General Equivalency Diploma (GED) required.
• OEM dealer contact experience is a plus.
• Proficiency with Microsoft Word, PowerPoint, Excel, and web-based applications.

Skills

• Excellent verbal and written communication skills.
• Ability to leverage relationships to identify and sell the business case for change.
• Analyzing data from dealer financials and operational assessments to establish improvement action plans.
• Implementing maintenance advisor selling systems and process improvements at the aftermarket or retail level.
• Understanding, establishing, and implementing effective metrics to drive dealership growth and ROI.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to train and utilize all aspects of automotive tire and maintenance sales.
• Influencing sales personnel and technicians in training processes and monitoring results.