Express Maintenance Coach

About the role

The Express Maintenance Coach (“Coach”) will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assisting with Dealer Launch Meetings and Dealer Workshop Meetings.

Responsibilities

• Developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly timecards and expense reports submission
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Timely and comprehensive completion of dealer action plans
• Dealer Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealer staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealership phone follow-up support

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience
• High school diploma or General Equivalency Diploma (GED) is required
• OEM dealers contact experience is a plus
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web-based applications
• Exceptional track record and attributes that includes:
• Leveraging relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementing Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Understanding, establishing and implementing effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Training and utilizing all aspects of Automotive Tire Sales and automotive Maintenance sales
• Influencing the sales personnel and technicians in the training processes and monitoring the results

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $75k to $90k based on current experience.