Export Team Lead

About the role

The Export Team Lead at Mohawk Global is a senior-level individual contributor responsible for managing export shipments, providing guidance and support to team members, and contributing to customer retention, revenue growth, and team development.

Responsibilities

• Support customer onboarding, account implementation, and ongoing service excellence.
• Serve as a key resource for resolving complex client, carrier, and supplier issues.
• Support customer retention through responsive communication and operational expertise.
• Reinforce service standards and customer-focused execution across the team.
• Manage export shipments and maintain a high level of operational performance on assigned accounts.
• Support daily workflow coordination, workload balancing, and team productivity.
• Aid in reporting, shipment monitoring, onboarding, and process improvement initiatives.
• Provide operational leadership and continuity during Supervisor or Manager absences.
• Lead resolution of complex shipment, customer, and operational issues.
• Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions.
• Escalate significant operational, compliance, or customer concerns when appropriate.
• Drive continuous improvement in service quality, efficiency, and consistency.
• Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives.
• Communicate priorities, procedural expectations, and operational updates effectively.
• Promote collaboration, cross-training, and knowledge sharing across the team.
• Support client, carrier, and partner relationships that strengthen operational performance.
• Support timely and accurate billing, file completion, and documentation standards.
• Absorb billing audits, prepayment reporting, collections support, and operational reporting.
• Maintain accurate shipment records and regulatory documentation.
• Coach, train, and mentor Export Coordinators and new team members.
• Support onboarding, retraining, and individual development planning.
• Conduct quality reviews, audits, and feedback sessions to improve team performance.
• Reinforce accountability, compliance, and operational excellence through day-to-day leadership.
• May oversee up to two direct reports, including one-on-ones and performance feedback.

Qualifications

• 4–6 years of export freight forwarding experience, or CES certification (or willingness to obtain) with a minimum of 2 years of export experience.
• Strong knowledge of export operations and freight forwarding processes.
• Excellent verbal and written communication skills.
• Strong attention to detail, analytical ability, and organizational skills.
• Advanced proficiency in Microsoft Office Suite, including Excel.
• Ability to manage multiple priorities and perform effectively under pressure.
• Experience training, mentoring, or supporting team members.